PAYMENT ASSISTANCE PROGRAMS
If you are struggling to pay your energy bills, several programs are available to help Hawai’i households manage utility costs.
Aloha United Way
- Aloha United Way: Aloha United Way offers a free hotline that is available to call to learn more about statewide programs and non-profits that offer support, including utility bill assistance. Call 2-1-1 for more information.
Hawai’i Home Energy Assistance Program H-HEAP
The Hawai`i Home Energy Assistance Program (H-HEAP), formerly LIHEAP, provides heating and/or cooling assistance to eligible Hawai`i households by assisting with a one-time payment towards their utility bill (electric or gas) in two ways:
- Energy Crisis Intervention (ECI) assists eligible households in crisis when the electric or gas service has been or will be terminated, as the household has been notified via a disconnect notice from the utility company.
- Applications for ECI are accepted year-round, but the number of approvals each month is limited, and spots fill quickly.
- Energy Credit (EC) assists eligible households who are not in crisis, but want assistance with bill payment for heating and/or cooling of their residence.
- This program has a limited application period and is closed until June 2025.
- Applications for EC will only accepted from June 2 – June 30, 2025.
H-HEAP begins each October 1st and ends each September 30th. Households in need may apply for and receive one type of benefit per year. Applications for H-HEAP are only accepted and processed by Community Action Programs on each Island.
Corresponding Community Action Agencies by County
| Branch | County Office/Website | Phone |
|---|---|---|
| Island of Hawaii – Hilo | Visit at Hawaiʻi County Economic Opportunity Council | (808) 961-2681 |
| Island of Hawaii – Kona | Visit at Hawaiʻi County Economic Opportunity Council | (808) 322-3428 |
| Kauai | Visit at Kauai Economic Opportunity, Inc. | (808) 245-4077 |
| Maui – Hana | Visit at Maui Economic Opportunity, Inc. | (808) 248-8282 |
| Lanai | Visit at Maui Economic Opportunity, Inc. | (808) 565-6665 |
| Maui (Main) | Visit at Maui Economic Opportunity, Inc. | (808) 249-2990 |
| Molokai | Visit at Maui Economic Opportunity, Inc. | (808) 553-3216 |
| Oahu | Visit at Honolulu Community Action Program | (808) 521-4531 |
Additional Resources
Updates and Consumer News
Swell Energy Home Battery Rewards Customers
If you are a Hawaiian Electric customer who previously enrolled in the Home Battery Rewards Program and the closure of Swell Energy impacted your upfront rebate, HECO will pay customers any upfront incentives that Swell Energy owes them. Please see the link below for details and customer contact information below:
Hawaiian Electric Customer Service
| O’ahu | 808-548-7311 | 7:30 a.m. – 4:00 p.m. Monday through Friday |
| Maui | 808-871-9777 | 7:30 a.m. – 4:00 p.m. Monday through Friday |
| Moloka’i and Lanai | 808-871-8461 | 7:30 a.m. – 4:00 p.m. Monday through Friday |
| Hilo | 808-969-6999 | 7:30 a.m. – 4:00 p.m. Monday through Friday |
| Kona | 808-329-3584 | 7:30 a.m. – 4:00 p.m. Monday through Friday |
| Waimea | 808-885-4605 | 7:30 a.m. – 4:00 p.m. Monday through Friday |
Important Notice:
These resources are advisory and for informational purposes only and may not be relied upon to determine available assistance. Contact the appropriate agencies and entities for additional information. The listings, associations, and contacts herein are provided for informational purposes only and are not meant to be all inclusive. The Hawaiʻi State Energy Office does not endorse or certify the individuals, organizations, or agencies on these lists. If you are an organization or agency that provides energy financial assistance services and wish to be added to the content found in these following summary pages, we welcome you to contact us and provide your information for listing.
For comments or questions about the Energy Financial Assistance Resources, please contact the Hawaiʻi State Energy Office at [email protected].